Shipping policy

Processing Time

Orders are processed within one to two business days. Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be longer during peak periods or promotional events.

Shipping and Delivery

We offer domestic delivery across the United Arab Emirates. Delivery times vary based on location and typically range from one to three business days from the time of dispatch. Once your order has been shipped, you will receive a confirmation message with tracking information when available.

Remote Areas

Certain locations within the UAE are classified as remote areas and may require additional delivery time or incur higher shipping fees.

The following areas are considered remote:

Abu Dhabi / Western Region

Al Dabiya, Al Dhannah City, Al Fayah, Al Gharbia, Al Ghuwaifat, Al Mirfa, Al Nouf, Al Salam Living City, Al Sila, Bad’ Al Mutaw’ah, Barakah, Bateen Liwa, Baynounah, Buhasa, Dalma Island, Ghayathi, Habshan, Hameem, Liwa, Nujoom Island, Qasr Al Sarab, Ruwais, Sahil, Shah, Sir Baniyas Island, Tarif, Zayed City

Ajman

Al Manama, Masfut

Al Ain

Al Faqa, Al Hiyar, Al Quaa, Al Shiwayb, Al Wiqan, Ghreebah, Sweihan

Fujairah

Al Manama, Wadi Eesfal Village, Asimah, Wadi Mai, Friday Market, Wadi Saham, Habsab, Wadi Siji, Siji, Taween, Thoban, Wadi Al Sidr

Umm Al Quwain

Falaj Al Mualla

Ras Al Khaimah

Adhan, Wadi Ghailah, Al Ghil, Wadi Kub, Al Hamraniyah, Wadi Shaam, Al Jeer, Seih Al, Digdagga, Ghalilah, Steven Rock Area, Habbab, Um Al Urge, Kadrah, Khor Khwair, Munay, RAK International Airport, Seih Al Barerath, Shawka, Wadi Al Aim

Sharjah

Al Bataeh, Hatta, Al Dhaid, Kadra, Al Khari, Maleha, Al Khoros, Mohathab, Al Madam, Nazwa, Al Tayebah, Wadi Al Helo

Shipping Fees

Shipping fees are calculated at checkout and are non-refundable unless the shipment is incorrect or damaged due to our error. Free shipping may be offered during promotions.

International Shipping

We currently do not offer international shipping. Our services are limited to the United Arab Emirates only.

Order Changes

Once an order has been processed or dispatched, we are unable to modify or cancel it. Please ensure that all shipping details are accurate at the time of purchase.

Contact

For shipping inquiries or assistance, please contact us at luckysmatcha@gmail.com and we will respond as soon as possible.